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Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Introduction

Welcome to El Gauchito Del Sur. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.elgauchitodelsur.com, place orders, or use our catering services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

About Our Business

El Gauchito Del Sur is a mobile Argentinian food truck and catering service operating in West Palm Beach and Palm Beach County, Florida. We are owned and operated by Chef Ed and marketed by TECH CREW FILMS CORP.

Information We Collect

Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

  • Place an order through our website

  • Book catering services

  • Sign up for our newsletter or marketing communications

  • Contact us with inquiries

  • Leave reviews or feedback

The personal information we collect may include:

  • Name

  • Email address

  • Phone number

  • Delivery or event address

  • Payment information (processed securely through third-party payment processors)

  • Event details (date, guest count, menu preferences)

  • Dietary restrictions or allergen information

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

  • IP address

  • Browser type and version

  • Operating system

  • Referring website

  • Pages viewed and time spent on pages

  • Date and time of visit

This information is collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

Fulfill Orders and Services:

  • Process and fulfill your food truck orders

  • Coordinate and deliver catering services

  • Communicate about your orders or bookings

  • Send order confirmations and updates

Improve Our Business:

  • Understand customer preferences and trends

  • Improve our menu offerings and services

  • Analyze website traffic and user behavior

  • Develop new products and services

Marketing and Communication:

  • Send promotional emails about specials, new menu items, and events (with your consent)

  • Respond to your inquiries and customer service requests

  • Send important updates about our business

Legal and Safety:

  • Comply with legal obligations

  • Prevent fraud and ensure payment security

  • Protect our rights and property

  • Respond to legal requests from authorities

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers:

  • Payment processors (Wix Payments, credit card processors)

  • Email marketing platforms (if applicable)

  • Website hosting services (Wix)

  • Analytics providers (Google Analytics, if implemented)

Legal Requirements:

  • When required by law, subpoena, or court order

  • To protect our rights, property, or safety

  • To prevent fraud or illegal activity

Business Transfers:

  • In connection with a merger, sale, or acquisition of our business

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Understand how you use our website

  • Improve website functionality

  • Track marketing campaign effectiveness

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

Types of Cookies We Use:

Essential Cookies: Required for website functionality (cannot be disabled)
Analytics Cookies: Help us understand website usage (Google Analytics)
Marketing Cookies: Track advertising campaign effectiveness

Third-Party Services

Our website and services may integrate with third-party platforms:

Wix: Our website is hosted on Wix, which has its own privacy policy
Payment Processors: Credit card information is processed securely by third-party payment gateways
Google Analytics: May be used to track website traffic and user behavior (if implemented)
Social Media: Links to our Instagram account

These third parties have their own privacy policies, and we are not responsible for their practices.

Data Security

We implement reasonable security measures to protect your personal information, including:

  • Secure SSL encryption for data transmission

  • Secure payment processing through PCI-compliant providers

  • Limited access to personal information by authorized personnel only

  • Regular security reviews and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal obligations (tax records, transaction history)

  • Resolve disputes and enforce agreements

Order and catering information: Retained for 7 years for tax and legal purposes
Marketing communications: Retained until you unsubscribe
Website analytics: Aggregated data retained indefinitely

Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Request your data in a portable format

To exercise these rights, contact us at:

We will respond to your request within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected, used, and shared

  • Right to delete personal information (with exceptions)

  • Right to opt-out of the sale of personal information (we do not sell personal information)

  • Right to non-discrimination for exercising your privacy rights

European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

  • Right to access, correct, or delete your personal information

  • Right to restrict or object to processing

  • Right to data portability

  • Right to withdraw consent

  • Right to lodge a complaint with a supervisory authority

Legal basis for processing:

  • Performance of a contract (order fulfillment)

  • Legitimate business interests (marketing, analytics)

  • Consent (newsletter subscriptions)

  • Legal obligations (tax compliance)

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be effective immediately upon posting to our website. We will notify you of significant changes via email or website notice.

Last Updated: January 1, 2025

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

El Gauchito Del Sur
Chef Ed, Owner
Email: ed.vighetto@yahoo.com
Phone: (561) 379-5733
Website: https://www.elgauchitodelsur.com
Service Area: West Palm Beach and Palm Beach County, Florida

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